Effective Date: March 9, 2026
HelixScale (“we”, “us”, or “our”) is operated by Good Hope Capital G.K. (the “Company”), a Japanese limited liability company (Godo Kaisha).
This Privacy Policy describes how the Company collects, uses, and protects your information when you use the HelixScale website and services.
1) SCOPE
This Privacy Policy applies to:
- Visitors to our website(s)
- Prospective customers and business contacts
- Customers and their authorized users
- Individuals whose business information we process in connection with providing Services to customersThis Privacy Policy does not apply to third-party websites, services, or applications that we do not control.
2) DEFINITIONS
“Personal Data” means information relating to an identified or identifiable individual.
“Customer Data” means data that a customer or its users provide to us or that we process on a customer’s behalf in connection with the Services.
“Processing” means any operation performed on data, such as collection, use, storage, disclosure, or deletion.
3) PERSONAL DATA WE COLLECT
A. Information you provide to us
We may collect:
- Name, business email address, company name, job title, phone number
- Information submitted through forms, emails, or scheduling links
- Communications with us (including meeting notes if shared)
- Contracting and invoicing details (company information, billing contacts, payment-related details)
B. Information we collect automatically (website usage)
We may collect:
- IP address, device identifiers, browser type, operating system
- Pages viewed, time spent, referring URLs, approximate location derived from IP
- Cookies and similar technologies (see Section 8)
C. Customer Data processed to provide Services
Depending on the Services, we may process Customer Data such as:
- Account/prospect lists, CRM fields, pipeline and campaign metadata
- Outreach and response metadata (e.g., delivery status, bounces, reply indicators)
- Customer-provided documents, notes, and strategy materials
Customers control what Customer Data is shared with us.
D. Publicly available business information (enrichment and analysis)
We may collect and use publicly available business information to support signal analysis and enrichment, such as:
- Business contact information available on company websites and public professional profiles
- Company-level information (e.g., website, general industry category, publicly announced events)
We do not sell raw datasets as a data broker.
4) HOW WE USE PERSONAL DATA
We use Personal Data to:
- Provide, operate, and improve the Services
- Communicate with you, respond to inquiries, and schedule meetings
- Deliver advisory work, analysis, and related outputs under customer instructions
- Administer contracts, invoicing, and payments
- Maintain safety and security, prevent fraud, and enforce our agreements
- Comply with legal obligations and respond to lawful requests
5) LEGAL BASES (WHERE APPLICABLE)
Where applicable (e.g., GDPR/UK GDPR contexts), we rely on:
- Contract: to provide the Services and manage the relationship
- Legitimate interests: to operate, secure, and improve our Services and conduct B2B relationship management
- Consent: where required (e.g., certain cookies or specific marketing requirements)
- Legal obligation: to comply with applicable laws
6) HOW WE DISCLOSE PERSONAL DATA
We may disclose Personal Data to:
A. Service providers (processors)
We use vendors for hosting, analytics, email, CRM, payment processing, and productivity tools. They may process Personal Data under contract and only as needed to provide services to us.
B. Professional advisors
Lawyers, accountants, and consultants under confidentiality obligations.
C. Legal and safety
Authorities or third parties where required by law, or to protect rights, safety, security, and prevent fraud.
D. Business transfers
If we engage in a merger, acquisition, financing, reorganization, or asset sale, Personal Data may be transferred as part of that transaction, subject to appropriate protections.
We do not “sell” Personal Data in exchange for money.
7) INTERNATIONAL DATA TRANSFERS
We are based in Japan and may process and store Personal Data in Japan and other countries where we or our service providers operate. Where required, we implement appropriate safeguards for cross-border transfers (such as contractual protections and security controls).
8) COOKIES AND SIMILAR TECHNOLOGIES
We use cookies and similar technologies to operate our website(s), understand usage, and improve performance. You can control cookies through your browser settings and, where available, our cookie controls. Some features may not work properly if cookies are disabled.
9) DATA RETENTION
We retain Personal Data only as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
- Provide the Services and manage the relationship
- Comply with legal, tax, accounting, and reporting obligations
- Resolve disputes and enforce agreements
Retention periods vary based on data type, context, and legal requirements.
10) SECURITY
We implement reasonable administrative, technical, and organizational measures to protect Personal Data. No system is fully secure, and we cannot guarantee absolute security.
11) YOUR RIGHTS
Depending on your location, you may have rights to:
- Access and obtain a copy of Personal Data
- Correct inaccurate Personal Data
- Request deletion of Personal Data (subject to legal exceptions)
- Object to or restrict certain processing
- Data portability (where applicable)
- Withdraw consent (where processing is based on consent)To exercise rights, contact us at: team@helixscale.com. We may request information to verify your identity and authority.
12) MARKETING COMMUNICATIONS
We may send B2B communications where permitted by law. You can opt out at any time by following unsubscribe instructions (if provided) or contacting us.
13) CHILDREN
Our Services are intended for business use and not for children. We do not knowingly collect Personal Data from children.
14) CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. We will post updates on our website and revise the Effective Date.
15) CONTACT
HelixScale
Email: team@helixscale.com
Address: 3 Chome-14-2 Ueno, Taito City, Tokyo 110-0005, Japan
